A-B Communications
Serving business since 1960
What we can do for you?
Professional Answering Service
You need a break from your phone or want to add a professional partner to your customer service - we're the one!
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Call Center Services
Your project needs some modern technology and experienced project leaders to provide results - that's us!
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Voice Mail / IVR
Services
Your existing technology lacks some important capabilities - our IVR is great - we've done projects successfully for years!
-OR-You need another phone number separate from your other numbers
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Secure
Messaging
You need to communicate with team members and need a secure way to do so - we've got it!
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Why Choose Us?
Service
Our key to providing quality service is to maintain consistency in all aspects of our operations. We answer all calls first ring, utilize pre-recorded account greetings, and script the entire call-taking and dispatching process.
Call Flow
We have served every type of business over the years and have learned which ones fit into our call flow. By limiting industries we serve we can manage the flow of calls.
Details
We know the weaknesses in certain types of communication, so we structure our procedures to limit the possibility of error and delay in message delivery.
Best Tools
Every vendor states that they have the best product, but there is something to be said for having the largest market share. It is tough to deny the power of Google in search and maps, or EPIC in health care systems, or Amtelco in call center solutions. We have all the best tools to get the job done well.
about us
We were founded in September 1960 by Stanley R. Farber, as Answering Bureau of San Francisco. Stan was an officer and a pilot in WWII, and, after the war ended he went to graduate school and eventually received his CPA license. His business acumen led the way for many years of steady growth and consistent levels of quality service. During the 1960s the only equipment choice was to rent Western Electric switchboards from Pacific Telephone. An answering service in those days could only serve the customers whose phone number was housed in the same telephone central office as they were. Due to that limitation, we opened multiple other offices in select cities and neighborhoods that allowed us to serve our target customers. As of the end of the 1970’s, we had 16 offices and 150 employees, primarily in the San Francisco Bay Area. It is believed that we were one of the five largest answering services in the US at that time. The computerized inventions of the 1980’s and the AT&T divestiture provided alternate equipment sources and we purchased specialized computerized systems designed just for our industry. The advent of call forwarding allowed us to serve distant customers from a centralized location, and we began the process of consolidating offices into regional centers. We purchased select answering services in market areas that we wished to serve over the years and this included Chico/Paradise (covering Oroville to Redding), Los Angeles, Auburn (covering Sacramento to Lake Tahoe), Lake Havasu City, AZ (covering Phoenix, AZ & Las Vegas, NV). We virtually serve any community in America.