Professional Answering Services
Message Service
Our business started in 1960. While most answering services were Mom and Pop businesses, ours was professionally structured. The quality control techniques as well as call traffic monitoring and forecasting we created made us industry leaders. Our focus on quality, aided by current call center technology, provides for a very consistent level of service. We’ve learned through our 50+ year history which business types we serve with the highest levels of confidence and quality, and which one’s do not blend in well.
Selective
We are one of the few prominent answering services that restrict the types of customers that we serve. If your business is of the type that we have served expertly, we will confidently explain how we best accomplish quality of service for your type business.
When you first talk to us, we begin with a discussion of what the caller experience should be. Do you desire that we provide the impression that we are “your office?” Do you wish us to act as a professional message center? Shall we integrate with your business contact management system (CRM), scheduling system, complete a web form while we talk to your callers, or access secure records? You can ask us to provide simple traditional services or services that match your business practices efficiently and affordably. We will think creatively to come up with a perfect solution for you, matching your business style and our experience.
Receptionist Services
The primary function of an office receptionist is to answer the phone and transfer calls to the person requested. We have been providing these services for more than 50 years. While many years ago an off-premise extension from a business PBX was was required, today we can transfer to home phones, mobile phones, office phones or attempt multiple calls at once. You can utilize our trained staff at a fraction of the cost of hiring your own employee. And we never go on vacation or need a sick day.
Disaster Coordination
Every business needs a disaster plan. As a 24-hour business, we should be an important component of your plan. Should a major disaster strike, we can initiate your team notification system, or be the central location where information is delivered. Our equipment is located in a professional data center along with a fully redundant running backup.
Call Center Services
Inbound Call Support
We provide “inbound” contact support services. Do you receive product support calls day and night but don’t want to staff your own support department? We can design with you a scripted call flow designed to walk the caller through an inquiry so that we capture the necessary information. Once the information is gathered, we can provide the information to you in a database, spreadsheet or we can push the data to your website.
Inbound Email Support
We can monitor your support email 24 hours a day and send a personalized reply based on your criteria. We also can perform Help Desk Duties where after receiving an inbound email, we initiate a phone call to your customer to assist through the troubleshooting. Or we can simply reach your on-call representative when an urgent email request is received.
Voice Mail & IVR Services
For simple voice mail services, we provide phone numbers for your use. Typical customers for this service include people who wish to advertise items for sale or rent, organizations that use a phone hotline to provide information, and businesses that provide 24 hour emergency service but wish a Self-Service product instead of a professional answering service. We can also provide a myriad of IVR services using our technology for services listed below: Appointment Confirmations Appointment Reminders Automated Payments Employee and Customer Surveys Employment Hotline Employee Safety Check Employee Timecard Check-In Retail Store Opening and Closing Fax Application Gift Card Activation Insurance Updates Patient Notification Team Notification (Disaster Services) Voice Verification
Secure Messaging
Originally designed for the Healthcare Industry and now being utilized for the service industry too, is the secure messaging product called AmtelcoSecureMessages. In coordination with our Answering Service, messages we take are sent to your app and when you Read the message, a Read Receipt is automatically sent, providing acknowledgement that the message was received. Many health care practices and hospitals use the technology to send secure patient information among providers and clinic staff.